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Non-emergency medical transportation (NEMT) brokers ensure patients get to medical appointments on time. Here's a quick look at the top brokers' performance in 2025:
- Best Trip Completion Rates: MTM Inc. (97%), One Call (96%), Alivi (95%).
- Customer Satisfaction Leaders: ModivCare (4.6/5), One Call (89%), Alivi (87%).
- Tech Innovators: Transdev (AI reduced scheduling errors by 25%), Alivi (AI cut mix-ups by 20%), One Call (forecasting tool reduced cancellations by 12%).
- Compliance Excellence: All top brokers passed stringent state and federal audits in 2024.
Quick Comparison Table
| Broker | Trip Completion Rate | Customer Satisfaction | Tech Advancements | Key Strength |
|---|---|---|---|---|
| MTM Inc. | 97% | High | AI scheduling tools | Nationwide coverage |
| One Call | 96% | 89% | Forecasting tool | Workers' comp specialization |
| Alivi | 95% | 87% | AI scheduling platform | Medicaid focus in Southeast |
| Southeastrans | 94% | 87% | Smart scheduling tools | Rural patient access in Georgia |
Choosing the right NEMT broker depends on your needs - whether it's nationwide reach, local expertise, or cutting-edge technology. Dive in to see which broker fits your requirements.
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1. Broker 1: Performance and Features
Let's look at Alivi, a broker that's making waves with its tech-driven approach and focus on getting patients where they need to go.
Trip Fulfillment Rates
The numbers speak for themselves: Alivi hit a 95% trip completion rate in 2024, putting them at the top of the game in the Southeast. Their tech platform makes scheduling and coordinating rides smooth and efficient, so patients don't miss their medical appointments.
Customer Satisfaction
When it comes to keeping patients happy, Alivi knows what they're doing. A 2024 survey showed that 87% of patients gave them top marks, rating their service as "excellent" or "very good." They've built strong relationships with healthcare providers to make sure patients get exactly what they need. Here's what one provider had to say:
"Alivi's attention to detail and responsiveness have significantly improved our patients' access to care."
Technology Integration
Alivi's platform is where the magic happens. It brings together scheduling, routing, and tracking in one place. In 2024, they added AI to the mix, which cut scheduling mix-ups by 20% - that means more patients making it to their appointments on time.
Compliance with Regulations
In the NEMT world, following the rules isn't optional. Alivi takes this seriously, and it shows - they sailed through every state audit in 2024. This perfect record makes them a trusted partner for both healthcare providers and transportation companies.
Real-World Results
Here's proof their approach works: Alivi teamed up with local transportation providers and a regional healthcare network, using their tech platform to tackle a common problem. The result? They cut patient no-shows by 15% in just six months, helping more people get the medical care they needed.
What We Can Learn
Getting things right in NEMT comes down to three key things:
- Stay on top of regulations to build trust
- Use smart tech to keep operations running smoothly
- Put patients first and keep talking with healthcare providers
Alivi's 2024 performance shows what happens when you combine smart tech with a laser focus on patient care. They're not just moving people around - they're showing how NEMT services should work.
2. Broker 2: Performance and Features
MTM, Inc. is one of America's biggest NEMT brokers, running operations in more than 30 states. Let's look at what makes them tick.
Trip Fulfillment Rates
MTM, Inc. handles NEMT services across two-thirds of the U.S. They've built a strong network of transport providers to keep things running smoothly. Their 2024 New York expansion brought in 200 new providers, letting them handle 12% more trips while keeping service quality high.
Customer Satisfaction
Their focus on coordination and live tracking is paying off. Take Missouri, for example - after plugging into the state's Medicaid system, they cut wait times by 22% and reduced missed appointments. Here's what a California healthcare administrator had to say:
"MTM's ability to coordinate complex transportation needs has significantly reduced patient no-shows for our clinic. Their real-time updates keep us informed and confident in their service."
Technology Integration
MTM puts their money where it counts - in tech that makes things work better. Their system lets you book trips online, track vehicles in real time, and pull reports automatically. In 2024, they rolled out a smart AI tool that cut scheduling mix-ups by 18%, helping more patients get to their appointments on time.
Compliance with Regulations
They don't mess around when it comes to following rules. MTM keeps a close eye on their providers and makes sure everything lines up with Medicaid and state rules. They proved their worth in 2024 by sailing through a tough Florida audit.
What We Can Learn
MTM, Inc. shows what happens when you mix big-scale operations with smart tech and strict rule-following. They know how to work with different state rules while keeping their service top-notch. If you're looking for a broker that's been around the block and keeps pushing forward, MTM fits the bill.
Want to see how MTM stacks up against other brokers? Let's check out the next one.
3. Broker 3: Performance and Features
One Call combines a large network of transportation providers with modern technology to serve both patients and healthcare providers effectively.
Trip Fulfillment Rates
One Call hits a 96% trip completion rate in 2024, thanks to its strong provider network and smart trip management system. Working with a major Texas healthcare system, they cut missed appointments by 15% in just six months by better matching providers with patients and making scheduling easier.
Customer Satisfaction
In 2024, One Call's customer feedback shows strong results - 89% of healthcare administrators gave them top marks. While they share MTM and Alivi's focus on quality service, One Call stands out by specializing in workers' compensation transportation.
"One Call's attention to detail and patient-first approach have made a noticeable difference in our operations. Their ability to adapt to our specific needs has been invaluable", said a healthcare administrator from the rehabilitation center [1].
Technology Integration
One Call's platform lets users track rides in real-time, schedule automatically, and pull reports. They launched a smart forecasting tool in 2024 that looks at past data to spot potential scheduling issues before they happen, cutting last-minute cancellations by 12%.
Compliance with Regulations
One Call puts following rules at the heart of what they do. They meet all state and federal guidelines for patient safety and data privacy. In 2024, they passed a tough compliance check in California that looked at how well they follow Medicaid transportation rules and HIPAA requirements. This shows how One Call balances getting the job done with following the rules.
What We Can Learn
One Call shines because of three things: their provider network, modern tech, and focus on patients. They've shown that you can run an efficient service while keeping patients happy and following the rules. For NEMT providers looking for a solid partner, One Call offers both strong operations and quality care.
[1] Industry Expert
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4. Broker 4: Performance and Features
Trip Fulfillment Rates
One Call hit a 96% trip fulfillment rate in 2024, showing just how well their provider network and trip management system work. Here's a real example: When they teamed up with a major Texas healthcare provider, One Call cut missed appointments by 15% in just six months. How? By matching the right providers with patients and making scheduling smoother.
Customer Satisfaction
The numbers speak for themselves: 89% of healthcare administrators gave One Call's services top marks in 2024. They've carved out their own space in workers' compensation transportation - and it shows in their high satisfaction scores and completed trips.
"One Call's ability to adapt to our specific needs has been invaluable. Their patient-first approach has streamlined our operations", shared a healthcare administrator from a rehabilitation center [1].
Technology Integration
One Call's tech platform is changing the game. They offer real-time ride tracking, automated scheduling, and detailed reporting tools that make everything clearer and faster. In 2024, they rolled out a smart forecasting tool that digs into past data to spot potential scheduling issues before they happen. The result? They've cut last-minute cancellations by 12%.
Compliance with Regulations
When it comes to following the rules, One Call doesn't mess around. In 2024, they sailed through a tough compliance audit in California, showing they know how to meet - and exceed - state and federal NEMT guidelines.
What We Can Learn
What makes One Call tick? It's their knack for running a tight ship while putting patients first and staying on top of regulations. With their high trip completion numbers, smart use of technology, and happy customers, they're proving themselves as a solid NEMT partner.
[1] Industry Expert
5. Broker 5: Performance and Features
Trip Fulfillment Rates
Southeastrans hit a 94% trip completion rate in 2024, showing they're getting better at managing providers and schedules. Their teamwork with a Medicaid HMO in Georgia cut missed appointments by 20% by making it easier for rural patients to get rides.
Customer Satisfaction
In 2024, healthcare administrators gave Southeastrans top marks - 87% rated them 'excellent'. They've earned praise from healthcare partners for how well they handle patients with special needs.
"Southeastrans has been instrumental in improving patient access to care, especially for those with mobility challenges."
Technology Integration
Their system keeps everyone in the loop with live updates and smart scheduling tools. While they don't use fancy AI like Alivi does, their scheduling tools helped cut last-minute cancellations by 15%. Healthcare providers can check trip status anytime, which makes planning much smoother.
Compliance with Regulations
Southeastrans proved they're on top of their game in 2024, sailing through audits across multiple states. They stick to Medicaid and state rules like glue, making sure every provider has the right licenses and insurance coverage.
What We Can Learn
Southeastrans shows what happens when you mix deep local knowledge with a focus on patient needs. They've set the bar high for other NEMT brokers by proving that knowing your region inside and out - while putting patients first - is a winning formula.
Comparison of Strengths and Weaknesses
Let's break down what makes each broker tick and see who might be the best match for different healthcare providers.
Geographic Coverage and Customer Satisfaction
Nation MedTrans and One Call cover the entire country, while Alivi, Ride to Care, and Bay City Brokerage focus on specific regions. This split creates an interesting trade-off: regional brokers build stronger bonds with local healthcare providers, while national brokers offer steady service across multiple states.
Technology Integration
There's a clear tech divide among these brokers. One Call and Nation MedTrans lead the pack with their all-in-one platforms that include real-time tracking and smart scheduling. Alivi keeps up with solid tech focused on Medicaid services. Ride to Care and Bay City Brokerage use basic but well-functioning systems that get the job done for their regional operations.
Regulatory Compliance
Here's something interesting: every broker we looked at plays by the rules - and they have to. Breaking compliance can stop services dead in their tracks and cost big money in fines. Regional players know their state rules inside and out, while the national companies have built robust systems to stay compliant everywhere they operate.
Strengths and Weaknesses Table
| Broker | Strengths | Weaknesses |
|---|---|---|
| Alivi | Medicaid focus, modern tech platform | Serves limited areas |
| One Call | Coast-to-coast coverage, cutting-edge tech | Less local market knowledge |
| Ride to Care | Deep Oregon knowledge, happy customers | Oregon-only, basic systems |
| Bay City Brokerage | Strong Northwest presence, local ties | Small coverage area |
| Nation MedTrans | National reach, service options | Limited local expertise |
Think of it this way: if you're running healthcare services across multiple states, national brokers might be your best bet. But if you need someone who knows your state's healthcare scene like the back of their hand, regional brokers could be the way to go.
The tech factor matters too - bigger platforms can handle more complex operations, but don't count out the streamlined systems of regional players. And while everyone follows the rules, regional brokers often have an edge in navigating local regulations.
Your perfect match depends on what you need most: wide coverage, tech tools, or hometown expertise. It's about finding the right balance for your specific situation.
Final Thoughts and Recommendations
Picking the right NEMT broker can make or break your transportation service. Let's look at what the 2025 analysis tells us about the current broker landscape - from big national players to specialized regional providers.
Practical Recommendations for NEMT Providers
Want to get the most out of your NEMT broker partnerships? Here's what you need to focus on:
Match Your Business Needs If you're running trips across multiple states, big players like One Call or MTM should be on your radar. Operating in a specific region? Take a closer look at focused providers like Southeastrans or Ride Health - they know their local markets inside and out. For the best results, consider mixing national and regional brokers to cover all your bases.
Tech That Works Your broker's tech stack matters more than ever. Look for platforms that make your life easier - from booking to billing. This is extra important if you're handling lots of trips daily.
Check Their Network The best brokers come with built-in connections to Medicaid, HMOs, and local transport providers. Take Alivi - their strong Medicare partnerships in Florida have helped them nail service delivery in that market.
Keep Score Track what matters: completed trips, happy customers, and staying within the rules. Don't just set it and forget it - keep tabs on how your brokers are doing. Working with multiple brokers? That's smart - it spreads your risk and gives you options.
What the 2025 Rankings Tell Us
The Big Players One Call and MTM still rule the national scene. They've got the reach, the connections, and the numbers to back it up - both hit above 95% trip completion in 2024.
Regional Stars Some brokers shine by knowing their turf. Take Southeastrans - they've mastered the Southeast's Medicaid maze. Their customers love it too - 87% gave them top marks in 2024.
Tech Leaders Watch out for Veyo and One Call - they're changing the game with smart tech. Veyo's fancy tracking system has cut no-shows by 20% in just one year.
Playing by the Rules Every top broker takes compliance seriously. It's not a "nice to have" - it's a must-have.
What This Means for You
- Mix and Match: Team up with both national and regional brokers, and use good software to keep it all running smooth
- Stay Sharp: Keep your eye on new tech and changing rules - they can sneak up on you fast
FAQs
Who are the largest NEMT brokers?
The NEMT market has several major players who shape industry standards through their operations and technology. Here's what makes each one stand out:
Modivcare tops the list as America's biggest NEMT broker. They work with more than 5,000 transportation providers across the country, making them the go-to choice for many Medicaid and Medicare programs.
MTM has built a strong presence in about 33 states. Their 2024 numbers show they're doing things right - they complete trips on schedule and keep waiting times short for their customers.
Alivi puts technology first. They focus on Medicaid services and have made their mark in the Southeast by teaming up with local transportation companies to run smoother operations.
One Call tackles workers' comp and healthcare transportation. They use smart trip planning tools to cut down on canceled rides and keep things running smoothly.
Veyo brings fresh ideas to NEMT. They've created their own driver system and use live tracking to make sure people get where they need to go, when they need to be there.
While these big players lead the pack, smaller regional brokers still play a key role. They know their local markets inside and out and keep strong ties with their communities.
Want to see how these companies stack up? Let's look at what sets each one apart in terms of performance and services.
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